I focus on making research easier to run and harder to ignore – shaping systems that support people, teams, and the choices they make.

 
 

EXPERIENCE

Senior Experience Research Operations Specialist, Commonwealth of Massachusetts – Executive Office of Technology Services & Security (EOTSS)
November 2025 - present – Boston, MA

  • Set the direction for how qualitative research is planned, run, and supported across Mass.gov services.

  • Built the core structures for tooling, governance, and day-to-day research operations across agencies.

  • Led research platform evaluation and procurement within public-sector privacy, accessibility, and budget constraints.

  • Worked closely with executive, legal, finance, and research leaders to connect research practice to service decisions.



Strategic Research Analyst, Massachusetts College of Art and Design – Institutional Research, Strategy & Effectiveness (IRSE)
February 2024 - August 2025 – Boston, MA

  • Led multi-phase qualitative research on student and faculty well-being, academic experience, and institutional trust.

  • Developed internal evaluation frameworks connecting student and faculty insight to funding decisions and policy design.

  • Mapped emergent themes to strategic priorities, highlighting alignment gaps and opportunities.

  • Guided leadership with structured guidance to apply insight in long-range planning and resource allocation.



Lead UX Research Strategy Consultant, Embedded & Cross-Functional Teams - Clients: Sephora, ComputerCare, National Australia Bank (NAB)
August 2023 - July 2025 – U.S. & Australia

  • Directed end-to-end research across education, mental health, eCommerce, finance, and AI to inform product direction and service models.

  • Built modular frameworks for study design, intake, and synthesis to support scalable, consistent research practices. 

  • Led discovery and workflow research to guide platform design, UX operations, and delivery.

  • Advised product, data, and strategy teams on behavioral patterns, prioritization, and risk through collaborative alignment sessions.



Lead UX Researcher, SimpliSafe
March 2024 - July 2024 – Boston, MA

  • Led studies on AI features, evaluating comprehension, usability, and market positioning.

  • Analyzed behavioral patterns to support roadmap prioritization and product guidance.

  • Improved research visibility by streamlining intake, reporting, and cross-team alignment.



Strategic UX Research Operations Lead, Ippon Technologies
January 2023 - August 2023 – Melbourne, Australia

  • Built and centralized research repositories with structured taxonomy and archival standards.

  • Embedded research planning into delivery cycles to ensure insight continuity.

  • Facilitated prioritization and risk workshops to align product direction with client feasibility.



Senior Strategic UX Researcher, Symplicit
March 2021 - February 2023 – Melbourne, Australia

  • Led research across finance, insurance, and education to identify friction, equity gaps, and behavioral patterns.

  • Applied mixed-methods and accessibility practices to improve services and inform policy.

  • Embedded ongoing research strategy through close alignment with product and delivery.



Research Operations & Experience Strategy Lead, The Creative Factory
April 2019 - October 2019 – Melbourne, Australia

  • Designed participatory research programs on inclusion, identity, and public culture contexts.

  • Led synthesis to extract themes, align cross-functional direction, and assess service impact. 

  • Built internal operation models linking field research to strategy and delivery rhythm.



Design Research & Operations Strategist, Backen Gillam Architects
April 2018 - November 2018 – Sausalito, CA

  • Rebuilt materials library into a structured, searchable design asset supporting workflows.

  • Developed documentation and sourcing systems to reduce friction across teams.

  • Created taxonomy and classification systems to accelerate product decisions.


EARLIER Roles (2011–2018)


Senior Researcher & Designer – DigIO (2019–2020)
Senior Researcher – GoodHuman (2019)
Behavioral Research & Experience Strategist – Plaid Body Project (2011–2018)



CERTIFICATIONS


Advanced UX Research Methods – Center Centre, 2022
SCRUM Master – Scrum Alliance, 2021
UX & Visual Design – General Assembly, SF, 2017


EDUCATION


B.A., Holistic Psychology – Lesley University, 2010