EXPERIENCE

Strategic Research Analyst, Massachusetts College of Art and Design – Institutional Research, Strategy & Effectiveness (IRSE)
February 2024 - August 2025 - Boston, MA

• Led multi-phase qualitative research on student and faculty well-being, academic experience, and institutional trust.

• Developed internal evaluation frameworks connecting student and faculty insight to funding decisions and policy design.

• Mapped emergent themes to strategic priorities, highlighting alignment gaps and opportunities.

• Guided leadership with structured guidance to apply insight in long-range planning and resource allocation.

Lead UX Research Strategy Consultant, Embedded & Cross-Functional Teams - Clients: Sephora, ComputerCare, National Australia Bank (NAB)
August 2023 - July 2025 – U.S. & Australia

• Directed end-to-end research across education, mental health, eCommerce, finance, and AI to inform product direction and service models.

• Built modular frameworks for study design, intake, and synthesis to support scalable, consistent research practices. 

• Led discovery and workflow research to guide platform design, UX operations, and delivery.

• Advised product, data, and strategy teams on behavioral patterns, prioritization, and risk through collaborative alignment sessions.

Lead UX Researcher, SimpliSafe
March 2024 - July 2024 - Boston, MA

• Led studies on AI features, evaluating comprehension, usability, and market positioning.

• Analyzed behavioral patterns to support roadmap prioritization and product guidance.

• Improved research visibility by streamlining intake, reporting, and cross-team alignment.

Strategic UX Research Operations Lead, Ippon Technologies
January 2023 - August 2023 - Melbourne, Australia

• Built and centralized research repositories with structured taxonomy and archival standards.

• Embedded research planning into delivery cycles to ensure insight continuity.

• Facilitated prioritization and risk workshops to align product direction with client feasibility.

Senior Strategic UX Researcher, Symplicit
March 2021 - February 2023 - Melbourne, Australia

• Led research across finance, insurance, and education to identify friction, equity gaps, and behavioral patterns.

• Applied mixed-methods and accessibility practices to improve services and inform policy.

• Embedded ongoing research strategy through close alignment with product and delivery.

Research Operations & Experience Strategy Lead, The Creative Factory
April 2019 - October 2019 - Melbourne, Australia

• Designed participatory research programs on inclusion, identity, and public culture contexts.

• Led synthesis to extract themes, align cross-functional direction, and assess service impact. 

• Built internal operation models linking field research to strategy and delivery rhythm.

Design Research & Operations Strategist, Backen Gillam Architects
April 2018 - November 2018 - Sausalito, CA

• Rebuilt materials library into a structured, searchable design asset supporting workflows.

• Developed documentation and sourcing systems to reduce friction across teams.

• Created taxonomy and classification systems to accelerate product decisions.

EARLIER Roles (2011–2018)

Senior Researcher & Designer – DigIO (2019–2020)
Senior Researcher – GoodHuman (2019)
Behavioral Research & Experience Strategist – Plaid Body Project (2011–2018)

CERTIFICATIONS

Advanced UX Research Methods – Center Centre, 2022
SCRUM Master – Scrum Alliance, 2021
UX & Visual Design – General Assembly, SF, 2017

EDUCATION

B.A., Holistic Psychology – Lesley University, 2010